1. Who we are and what this policy covers
Fort Worth Mold Inspection ("we," "us," "our") runs this website as a free connection service for homeowners in Fort Worth, Texas and nearby communities including Haltom City, North Richland Hills, Benbrook, White Settlement, and Saginaw.
We are not a mold contractor. We do not inspect, test, or remediate anything. What we do is take your call and connect you with independent local mold companies. Those companies deal with you directly, and all providers are independent businesses — it is your responsibility as the homeowner to verify that any contractor you hire carries the license and insurance the work requires.
This policy covers information we collect through this website and the phone number on it. It does not cover what an independent contractor does with your information after we connect you — that is governed by their own privacy practices, which we do not control.
2. First, the important part: your call goes to independent contractors
When you call the number on this site, your call may be answered by, routed to, or followed up on by independent mold companies that serve your area. The details you share on that call — your name, your number, and what you describe — go to those companies so they can help you.
This is not an incidental use of your information. It is the entire service. If you are not comfortable with a local mold company receiving your name, phone number, and a short description of your problem, please do not call — contact the contractor of your choice directly instead.
A few things worth knowing before you call:
- We pass a request to no more than 3 companies. That means you may hear from more than one, but not from an unlimited list.
- You can ask us at any time which companies received your details and when, and we will tell you. Just contact us using the details in section 13.
- Those companies are separate businesses. They are not our employees or agents, and we do not supervise, direct, or stand behind their work.
- Once your information reaches a contractor, they handle it under their own privacy policy and their own practices. Ask them directly if you want to know how they use or store it.
- We cannot un-send a referral. If you change your mind after your call has been passed along, tell us and we will stop everything on our side, but you will need to ask that contractor directly to remove your details from their records.
3. Your consent to be contacted, and how to stop it
By calling the number on this site, you agree that we and the mold companies we connect you with may contact you back about your request at the number you called from or any number you provide, including a wireless number, by call or text. Calls may be recorded for quality and record-keeping, and where the law requires it you will be told at the start of the call. Message and data rates may apply. Consenting to this is not a condition of buying anything from us or from anyone we connect you with.
The consent you give us covers contact about your request. We do not authorize the companies we connect you with to use your information for unrelated marketing, and if you tell us one has, we will pass the complaint along and stop working with them. But each company is a separate business that sets its own practices, so you may also need to opt out with them directly.
You can stop the contact at any time, and here is how:
- Tell the caller directly to take you off their list. That works, and it is usually fastest.
- Reply STOP to a text message to stop texts from that sender.
- Contact us using the details in section 13 and ask us to stop. We keep an internal do-not-contact list. A request to stop applies across phone and text together — not just the channel you used to ask — and we will add you to that list and stop sending your information to any further contractor within 10 business days, usually much sooner.
- Remember that each contractor is a separate business. Asking us to stop stops us and stops any further referrals, but a company that already has your number may need to be told directly.
4. What information we collect
We collect very little, and most of it is what you say on one phone call.
Everything we hold about you falls into three buckets:
- What you share on the call. Your phone number (from caller ID), your name, and whatever you choose to describe about your property and your mold problem. There is no form on this site, no account, and nothing else to fill in.
- Call records. The phone system that routes calls keeps standard call logs — the number you called from, the time, the duration, and which company the call was connected to. Calls may also be recorded as described in section 3.
- What our hosting provider logs. Like every website, this one is served by a hosting company that keeps standard server logs: your IP address, your browser and device type, the page you requested, the page that referred you, and the time. Those logs exist to deliver pages, keep the site running, and block abuse. We do not use them to identify or track individual visitors, and the host keeps them under its own retention schedule rather than ours.
5. What we do not collect, and what not to tell us
We want to be just as clear about what we never ask for.
There are no user accounts on this site, no logins, and no passwords. We take no payment information of any kind — no card numbers, no bank details — because homeowners never pay us. We do not ask for your Social Security number, driver's license, or any government ID.
Please do not share sensitive information such as medical records or financial account details on the call. We have no use for it. If you do mention health details when describing your situation, they may be passed to the connected contractor along with the rest of what you said, exactly like anything else on the call — which is precisely why we ask you to leave sensitive details out. If your health situation matters, describe it to the contractor directly once you are working with them.
6. Why we use your information
We use what you give us for a short list of things and nothing else.
We use it to connect your call to contractors who serve your area and handle your type of job, to reply to you if you have asked us a question, and to keep basic records of the calls we have handled so we can bill contractors, honor do-not-contact requests, and resolve disputes about whether a referral was sent. We also use it to comply with the law and to fight spam and abusive calls.
We do not use your information to build an advertising profile of you, and we do not combine it with data bought from anyone else.
7. Who else receives your information, and how we get paid
Besides the contractors described in section 2, your call passes through the telephone and call-routing providers that connect it — ordinary service providers that carry and log the call on our instructions under their own published policies.
We may also disclose information if the law requires it — a valid subpoena, court order, or similar legal process — or if we genuinely need to in order to protect someone's safety or our legal rights. That is rare and we would not do it casually.
Here is how the money works, because it explains the sharing. Homeowners never pay us. The contractors pay us for the calls and requests we send them, and that is what makes the site free for you. We do not sell your information to data brokers, advertisers, or list resellers, and we never use it for advertising. We do hand it to contractors, and they pay us for that. Some privacy laws define "sale" broadly enough to cover that arrangement, so we would rather describe it plainly than argue about the label.
8. Cookies, analytics, and what third parties can see
This website sets no cookies of its own. It does not use localStorage or sessionStorage. There are no advertising pixels, no Meta pixel, and no remarketing tags anywhere on this site.
That does not mean nobody sees anything. Here is the full list of who observes what:
- Our web host. As described in section 4, the company that serves this site keeps standard server logs — IP address, page requested, browser, and time — for delivery, reliability, and abuse prevention. On an ordinary visit, this is the only party that sees anything.
- Fonts. We host our typeface on our own server. No request goes to Google Fonts or any other font provider, so no font provider sees your visit.
- Analytics. This site is built to support Google Analytics, but it is not switched on — no measurement ID is configured, so no analytics data is being collected today. If we turn it on, Google Analytics would collect standard usage data such as pages viewed, approximate location, and device and browser type, and would set its own cookies. We will update this policy if and when that happens.
- The phone system. Nothing loads from any call provider while you are reading; the phone system is involved only when you place a call.
9. How long we keep your information
We keep the substance of your request — your contact details and what you told us about your problem — for up to 24 months from your last contact with us, then delete it.
We keep a smaller consent record for longer: the date and time of your call, the number it came from, and which companies received your request. We keep that for 5 years, because it is the record that lets us prove what happened and lets us honor a do-not-contact request years later. It is used for legal defense and recordkeeping only, never for marketing.
Some records may be kept longer where the law requires it, or where we need them for an unresolved dispute.
Each contractor sets its own retention period for the information it receives — we do not control that, and deleting our record does not delete theirs. You can ask us to delete our information sooner at any time; contact us using the details in section 13 and we will delete what we hold.
10. How we protect your information, and what happens if something goes wrong
This site is served over an encrypted HTTPS connection. Access to call records is limited to the people who need it to run the service.
We also keep our own exposure small on purpose. We do not run a customer database with logins to break into, we hold no payment details, and we ask for the minimum information a contractor needs to help you.
If we learn of a breach affecting your personal information, we will notify you and any authority we are required to notify, as promptly as the law requires and without unreasonable delay.
That said, no system is perfectly secure, and we cannot promise absolute security. If you have information you would not want disclosed, share it with the contractor directly rather than through us.
11. Your privacy choices and your rights
The clearest control you have is the simplest one: what you say on the call is what gets shared. The practical way to opt out of the sharing this site is built around is not to call. If you have already called, contact us and we will stop passing your information to any further contractor.
Texas has a consumer privacy law, the Texas Data Privacy and Security Act, and other states have their own. Depending on where you live and whether the law applies to a business our size, you may have the right to ask us what personal information we hold about you, get a copy of it, correct it if it is wrong, or have it deleted. You may also have the right to opt out of having your information used for targeted advertising or automated profiling — we do neither — and to opt out of having it sold. On that last point, read section 7: contractors pay us for the introductions we send them, and some legal definitions of "sale" are broad enough to reach that arrangement. You can tell us to stop sharing at any time.
We do not currently detect or respond to browser-based opt-out preference signals such as Global Privacy Control. This site sets no cookies and does nothing with your data until you choose to call, so a browser signal has nothing to act on here. If that changes, we will say so in this policy.
We will honor these requests whether or not a statute technically requires us to. To make one, contact us using the details in section 13 and tell us what you want done. An authorized agent may make a request for you if they give us reasonable proof that you authorized it. We may need to ask a question or two to confirm you are the person the information belongs to. We will respond within 45 days, and if we genuinely need more time we will tell you within that window and take up to 45 days more. If we deny a request, we will explain why and how to appeal; you can appeal by contacting us the same way and saying you are appealing, and we will respond in writing within 60 days. If you are still dissatisfied, you may submit a complaint to the Texas Attorney General's office.
You will never be charged, denied service, or treated differently for exercising any of these rights. The one practical consequence is unavoidable: if you ask us to delete your request or stop contacting you, we cannot complete a connection you already asked for, and you would need to call again to start over.
12. Children's privacy
This site is meant for adult homeowners, property owners, landlords, and property managers. It is not directed at children, and we do not knowingly collect information from anyone under 13.
If you believe a child has given us information, contact us and we will delete it.
13. Changes to this policy, and how to reach us
We may update this policy as the site changes — for example, if we turn on analytics or change how calls are routed. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, such as a new category of company receiving your information, we will make that clear rather than quietly editing a line.
A change applies going forward. If we ever want to use or share information we already collected in a way that is materially different from the policy in effect when you gave it to us, we will contact you first using the details you provided, and we will not make that change to your information without your agreement.
Questions about this policy, requests to access, correct, or delete your information, appeals, and requests to stop being contacted can all go to our email address or our phone number, both shown below and on every page of this site. A person reads those messages. Tell us what you need and we will take care of it.